Troubleshooting
Quick checks for common storefront, visual, pricing and order issues.
Customizer is not showing
Confirm the configuration is attached to the correct product, enabled/published as required, and compatible with the active theme placement. Test in an incognito session after storefront changes.
Material images are not showing
Verify the material has an image assigned, the asset is still accessible, and the storefront is loading the latest configuration. Re-save the material and retest a fresh page load.
The default font is not loading
Confirm the font is present in the ASO font library, assigned as the intended default and available on initial storefront load. Test after a hard refresh, not only after switching fonts.
Fixing methods are misplaced on initial load
Check the saved positioning/default state for each method and compare first load with subsequent selections. Re-test desktop and mobile after changes.
Price is not updating as expected
Reduce the rule to a simple test case, calculate the expected result manually, then add material/options back one at a time. Confirm units and minimum-price rules.
Customization is missing from an order
Place a fresh test order, confirm the customizer completed its add-to-cart flow and inspect the order details. If the issue is payment-method-specific, test the same configuration with another payment path to isolate the cause.
Capture the product URL, configuration name, exact reproduction steps, browser/device and screenshots or a short video. This makes diagnosis much faster.
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