Last updated: October 22, 2026
Shopify app
Every plan starts with a 15-day free trial: you can test the app on your store and cancel before being charged. Subscriptions are billed and managed by Shopify, so refund requests follow Shopify’s billing policies. Write to us and we will help with any billing question. Uninstalling the app stops future charges.
WooCommerce plugin
All Sign Customizer for WooCommerce comes with a 7-day money-back guarantee. After that, licenses bought directly from us may be refunded if the product is defective or does not work as described and our support team cannot resolve the issue. Subscription fees are otherwise non-refundable once a billing period has started; you can cancel at any time to stop future charges.
Not covered
- Change of mind after the trial or guarantee period.
- Issues caused by unrelated third-party plugins, themes or services.
- Not reading the product description or documentation before purchase.
How to ask
Write to support@allsigncustomizer.com with your store URL or license e-mail. Please contact us before opening a chargeback: most problems are solved quickly by support.